deliwin Privacy Policy
This page describes what we collect when you use deliwin and how we keep that data protected. We recognize that your trust is essential to our service, and we take every step to handle your information responsibly. Our commitment is to be transparent about what happens to your data, who can see it, and what rights you have.
We at deliwin operate an online entertainment platform available where local law permits. Your account, your transactions, and your activity on our service generate data — some of which you provide directly (name, email, payment details), and some of which we gather automatically (device type, browser activity, session duration). This policy explains both, and it applies whenever you access deliwin from any device or location.
If you have questions about your privacy on deliwin, you can reach our support team through the channels listed at the end of this page. We respond to data inquiries within standard business windows and can help you understand, access, or delete your information where applicable law grants you that right.
What we collect and why
We collect several categories of data to operate deliwin. When you register an account, we ask for your name, email address, phone number, and date of birth. We also collect your payment method details — if you deposit via DANA, e-wallet, mobile banking, or a bank transfer (local payment, online payment, e-wallet, mobile banking, local payment), we record the transaction ID and the amount. This data is necessary to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering rules that apply in your jurisdiction.
We also gather automatic data whenever you use deliwin. This includes your IP address, device model (Android or iOS), browser type, pages you visit, games you play, and how long you stay in each session. We use this information to improve our platform, detect fraud, troubleshoot technical issues, and understand which features matter most to our users.
Third-party processors
We share your data with payment processors (the companies that handle online payment, e-wallet, mobile banking, and bank transfers) so they can complete your transaction. We also work with cloud hosting providers whose servers may sit outside your country. We use third-party analytics providers to measure how people use deliwin. None of these partners may use your data for their own marketing without your consent, and we have contracts in place to ensure they meet our privacy standards.
If you contact our support team, your message may be read by team members in different time zones; this allows us to respond to your inquiry quickly, regardless of when you write. Our multilingual support covers questions about account recovery, document submission, payment delays, and game rules.
Data retention and deletion
We keep your account data for as long as your account is active, plus a retention period after closure for legal and anti-fraud purposes. Transaction records are kept for a period set by financial-regulation requirements in your jurisdiction. You can request deletion of your personal data by contacting our support team; we will comply within the timeframe allowed by law, provided you have no outstanding balances or ongoing disputes.
Your rights and our commitments
We are committed to protecting your data and respecting your rights. If you are in a jurisdiction that grants you specific data-protection rights — such as the right to access, correct, or delete your information — we will honour those requests. You can ask us to confirm what data we hold about you, to correct any errors, or to port your data to another service in a portable format. To exercise any of these rights, contact our support team with a clear description of what you need.
We undertake to use industry-standard security practices, including encryption for sensitive data in transit and at rest. However, no online service is completely secure; we cannot guarantee absolute protection against all threats. If we discover a data breach that affects your account, we will notify you according to applicable law and take steps to mitigate harm.
Our services are available only where local law permits. We do not intentionally collect data from anyone under the age of majority in their jurisdiction. If we discover that we have done so, we will delete that account and its associated data promptly.
Contact and updates
If you have questions about this policy or want to exercise your privacy rights, reach out to our support team. We respond to privacy inquiries during standard business hours and in multiple languages. If our policy changes, we will notify you by email and ask for your consent if the change materially affects how we use your data. Your continued use of deliwin after a policy update signals your acceptance of the new terms.
This privacy policy was last updated and applies to all users of deliwin, whether you access the platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere where our service is legally available. We keep this page current as our practices evolve, and we encourage you to review it regularly.