deliwinTerms of Use

When you create an account on deliwin, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. These terms set out what we expect from you, what you can expect from us, and how we handle disputes, payments, and account security.

We operate deliwin as a gaming and sportsbook platform available in supported jurisdictions. Our services include football betting on Liga 1, Piala AFF, and international tournaments; live-dealer tables such as baccarat and Dragon Tiger; slot games including Aviator and Sweet Bonanza; and esports markets covering Mobile Legends and Free Fire. We accept deposits via DANA, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment).

These terms apply to all users of deliwin. By creating an account, you agree to be bound by them. If you do not agree, you should not use our platform.

Account Opening and Eligibility

To open an account on deliwin, you must be of legal age in your jurisdiction and not prohibited by local law from using online gaming platforms. We do not knowingly accept users from jurisdictions where our services are banned. You are responsible for verifying that access to deliwin complies with your own jurisdiction's law.

When you register, you provide us with your name, email, phone number, and other identifying information. You agree that this information is accurate and complete. We use this data to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. If you provide false information, we reserve the right to suspend or close your account.

Your account is personal and non-transferable. You may not share your login credentials with anyone else, and you are responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately.

Deposits and Withdrawals

We accept deposits through multiple payment channels: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each method has different processing times and limits. E-wallets typically settle within subject to verification; bank transfers within subject to verification during business hours. We do not charge deposit fees.

Withdrawals are available to verified accounts only. Before your first withdrawal, you must upload a government-issued ID (KTP, passport, or driver's license) and confirm your phone number via SMS. Verification typically takes 1-2 business hours during office hours (Monday–Friday, 09:00–17:00 Jakarta time). Once verified, withdrawal requests process during business hours and settle within 1-2 business days.

Withdrawals route back through your original deposit method. If you funded your account via mobile banking, your withdrawal returns to local payment. If you used a bank transfer, funds return to your registered account. This matching rule prevents fraud and simplifies reconciliation.

Bonus Terms and Conditions

From time to time, we may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), and eligible games or markets. We communicate these terms clearly when you claim a bonus.

Bonuses are not cash; they are credits that must be wagered according to the terms before conversion to withdrawable funds. If you do not meet the playthrough requirement within the specified timeframe, the bonus expires. We reserve the right to cancel or modify bonus offers at any time.

We do not offer fixed bonus amounts (e.g., "our welcome offer free"). Any promotional offer is subject to verification and may be withdrawn if we detect abuse or violation of these terms.

Responsible Use and Account Limits

We encourage all users to play within their means. While we do not use the phrase "Game Rules," we recognize that gaming should be entertainment, not a source of income. If you find yourself spending more than you intended or chasing losses, we recommend taking a break.

You may contact our support team to discuss account preferences, such as account preferences or session timeouts. We will work with you to implement reasonable safeguards. However, we do not offer formal account controls programs or mandatory cooling-off periods.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Dispute Resolution

If you believe there is an error in your account balance, a game outcome, or a payment, contact our support team with details. We investigate all disputes fairly and transparently. Most disputes are resolved within 1-2 business days.

If we cannot resolve a dispute to your satisfaction, you may escalate it to our management team. We will provide you with a formal response within 5 business days. If you remain unsatisfied, you may pursue remedies available under your local jurisdiction's law.

1. Report the issue

   Contact our support team with your account details and a description of the problem.

2. We investigate

   Our team reviews your account history, game logs, and payment records.

3. Resolution

   We provide a formal response and take corrective action if warranted.

Our deliwin Commitments

We commit to fair play, transparent operations, and responsive support. All game outcomes on deliwin are determined by certified random number generators or, in the case of live-dealer games, by physical card shuffles and dealer actions. We do not manipulate odds or outcomes based on your account history, deposit size, or time of day.

We protect your data using industry-standard encryption and security practices. We do not share your personal information with third parties except as required by law or to process your payments. Your account balance is held in segregated accounts and is not used for our operational expenses.

We support English and Indonesian languages across our platform. Our support team is available during business hours to answer questions about account management, payment methods, game rules, or dispute resolution. We aim to respond to all inquiries within 2 business hours.

On deliwin, we operate with transparency, fairness, and respect for our users. These terms reflect our commitment to responsible operations in supported jurisdictions.

Jurisdiction and Governing Law

deliwin operates in supported jurisdictions only. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction in which deliwin is registered. Any disputes arising from these terms or your use of deliwin shall be resolved according to that jurisdiction's legal framework.

If you have questions about these terms or our policies, contact our support team. We are available in English and Indonesian to assist users across Jakarta, Surabaya, Bandung, Medan, and other supported regions.